At Al Tawar Equipment, we aim to provide you with high-quality heavy machinery and exceptional service. Our Refund and Return Policy is designed to ensure your satisfaction with your purchase.

1. Returns:

If you are not entirely satisfied with your purchase, you may be eligible to return the item within 15 days of the purchase date. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Please contact our customer service team at Altawaar@hotmail.com to initiate the return process.

2. Refunds:

Upon receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within 15 business days.

3. Non-Returnable Items:

Certain items are non-returnable, including:

• Customized or Special Orders: Items that were specifically customized or ordered based on your unique requirements may not be eligible for return.

• Used Equipment: Items that show signs of use or wear and tear may not be eligible for return.

4. Shipping Costs:

Shipping costs for returning items are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. If a refund is approved, the original shipping cost will be deducted from the refund amount.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please notify us immediately at Altawaar@hotmail.com . We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

6. Cancellations:

To cancel an order, please contact us as soon as possible. If the order has not been shipped, we will cancel it and issue a full refund. If the order has already been shipped, the return policy will apply.

7. Contact Us:

If you have any questions or concerns about our Refund and Return Policy, please contact our customer service team at Altawaar@hotmail.com. We are here to assist you and ensure a positive experience with Al Tawar Equipment.